Privacy Policy

Last updated: December 2025

Ciclove operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ciclove is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

Contact details: Name, address, billing address, shipping address, phone number, and email address.
Financial information: Payment card information, transaction details, and payment confirmation.
Account information: Username, password, preferences, and settings.
Transaction information: Items you view, purchase, return, or exchange.
Device information: IP address, browser type, and device information collected automatically via cookies.

2. How We Use Your Personal Information
We use your personal information to:

Provide Services: Process payments, fulfill orders, arrange shipping, and manage your account.
Marketing: Send promotional emails (which you can opt-out of at any time) and show you online advertisements.
Security: Detect fraud and secure our services.
Communication: Provide customer support and respond to your inquiries.
Legal: Comply with applicable laws and regulations.

3. Sharing Your Information
We may disclose your personal information to third parties for legitimate purposes, including:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Service Providers: Logistics companies (to ship your order), payment processors, and data analytics providers.
Compliance: To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Relationship with Shopify
The Services are hosted by Shopify. Information you submit to the Services will be transmitted to and shared with Shopify. Shopify may use your personal information to improve its services. To learn more about how Shopify uses your personal information, please visit the Shopify Privacy Policy.

5. International Transfers
Please note that Ciclove is headquartered in China. By using our Services, you understand that your personal information may be transferred to, stored, and processed in China or other countries outside of where you live. We take appropriate steps to ensure your data is treated securely.

6. Your Rights and Choices
Depending on where you live (such as the EEA, UK, or certain US states), you may have the right to:

Access: Request access to the personal information we hold about you.
Delete: Request that we delete your personal information.
Correct: Request correction of inaccurate information.
Opt-out: Opt-out of the "sale" or "sharing" of personal information for targeted advertising.

To exercise any of these rights, please contact us at Sales@Ciclove.com.

7. Cookies
We use cookies to optimize your experience on our Site and to analyze our services. You can choose to disable cookies through your browser settings, but please note that some features of our Site may not function properly without cookies.

8. Children's Data
The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last updated" date.

10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Sales@Ciclove.com or by mail using the details provided below:

Company: Ciclove
Address: Room 1001, Building 1, Eton Mansion, No. 947 Qiaoxing Avenue, Panyu District, Guangzhou, Guangdong, 511430, China
Tel: +86 13926108884
Email: Sales@Ciclove.com